John Page

Since forming in 1977 David Roberts & Partners (Insurance Brokers) Ltd have established themselves firmly in the top 100 Insurance brokers in the UK. Managing Director John Page explains the things to look for when purchasing home and motor insurance, the benefits of using an insurance broker and some tips for the winter.

Is every Household and Motor Insurance policy the same?

No.  Each insurer has their own policy range and there are a lot of Insurers!

Insurance companies also recognise that there are differing requirements depending on the assets of an individual.  Terms such as high net worth, mid net worth and Private clients are used by Insurers to describe policies that are aimed at more affluent individuals.  We tend to use the term Private Client.

What is the difference between standard Home & Motor Insurance and Private Client Insurance?

There is more value at risk for the Private Client – whether that be the value of the home, the value of the vehicles, valuables or art.  As a result it is a tailored risk management service that is required rather than simply buying an off the shelf product.  That is why we have a dedicated team for Private Clients that offer a bespoke service to ensure that our customers homes, cars and belongings are insured correctly, and at the right premium.

What types of policies can you offer Private Clients?

Anything they require – we can arrange insurance for the main home, private motor vehicles in addition to second homes in the UK and overseas properties.  We can cater for family fleets, travel insurance and arrange specialist cover for Jewellery, Collections & Art.

Why use an Insurance Broker rather than an online provider?

That is a question we get asked a lot and the simple answer is there is a place for both.  We know that we will not be the cheapest quotation every time and we don’t pretend to be.  We use a phrase “price proximate” and what that means is we have to be close enough on price for our customers to consider whether the value we offer is worth the difference.

The warning we offer to anybody buying insurance online and purely on price is it is not like buying groceries where probably the worst thing that happens is that you might get some products close to their use by date.  You only ever know how good your insurance arrangements are when the worst happens and you have to make a claim.  So, that saving you made on your premium in March might not look such a bargain if you are struggling to get your flood claim paid in December.

We invest in significant sums in training our team – every new employee who comes into our business must now complete professional qualifications and it is that expertise customers buy from us.

We have also helped a number of past customers to get claims paid when their new insurer was refusing to help them.  A broker should be the person on your side and we fight extremely hard for our customers.  If you are arranging insurance direct who is fighting for you?

Finally John, during a severe winter, can you offer some tips on how to avoid home insurance claims?

I have listed my top 5 tips below

  • Leave your heating on “constant” ie 24 hours per day during severe freezing temperatures
  • Know where your main stop valve is located and make sure you can turn it on/off with ease.  It’s also a good idea to label it so that all the household are fully aware of its location in an emergency situation
  • Make sure that exposed water pipes and tanks in the loft are properly insulated
  • Repair dripping taps.  It is usually just a washer that is needed
  • Make sure that gutters and drainage systems are inspected and cleared of any obstructions, leaves or other debris.  Overhanging icicles may indicate that guttering is not draining thawing snow adequately

Finally if you plan to go away, for no matter how short a period, leave your heating on constantly if a cold spell is predicted.  Also check if any unoccupancy conditions will apply to your insurance policy!!